Express CLS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information.
This Privacy Policy applies to expresscls.com and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you confirm that you have read and understood this Privacy Policy and our Terms of Service.
What these terms mean.
A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you.
Where this Policy mentions "Company," "we," "us," or "our," it refers to [LEGAL ENTITY NAME], trading as Express CLS, [STREET ADDRESS], [TOWN], NY [ZIP].
Express CLS is based in the United States.
The person, company, or organisation that books transportation with Express CLS.
Any internet-connected device such as a phone, tablet, or computer.
A number assigned to every device connected to the internet.
Any information that identifies, or can be used to identify, a natural person.
The chauffeured transportation services provided by Express CLS, and this website.
expresscls.com
A person or entity using our Service or this website.
What information do we collect?
We collect information when you request a quote, make a reservation, call or text us, subscribe to updates, or complete a form on this website.
Information you give us
- Name
- Telephone number
- Email address
- Company name, where you book on a corporate account
- Pickup and drop-off addresses
- Travel dates, times, passenger and luggage counts
- Flight number and airline, for airport bookings
- Any additional detail you include in a message
Information collected automatically
- IP address, browser type, device type and operating system
- Pages viewed, time on page, and the site you arrived from
- Cookies and similar technologies
Calls and messages
Telephone calls to dispatch may be recorded for quality and training purposes, and you will be told at the start of the call where this applies. Text messages you exchange with us are retained as part of the booking record.
Payment information
Card details are collected and processed by our payment provider. We do not store full card numbers on our systems.
Location
We do not collect GPS location data from your device through this website.
How we use the information we collect.
- To prepare quotations and fulfil reservations — pricing your trip, assigning a chauffeur and vehicle, and getting you where you are going.
- To communicate with you about a booking, before, during and after travel.
- To process payment and issue invoices or account statements.
- To respond to enquiries, complaints and claims.
- To meet safety, insurance and legal obligations, including retaining trip records.
- To improve the Service — understanding how the website is used so it works better.
- To send occasional service updates or offers, where you have not opted out.
Text messages and calls.
If you give us a mobile number and consent on our forms, we may contact you by SMS about your quotation or reservation — chauffeur details, arrival notifications and changes to your trip. Message frequency varies by booking. Message and data rates may apply.
Reply STOP to any message to opt out of further texts, or HELP for assistance. Opting out of marketing messages does not stop transactional messages about a confirmed booking.
We do not share mobile numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is shared with subcontractors only where necessary to deliver customer support or complete your trip. SMS opt-in data and consent are never shared with any third party for any purpose.
Consent to receive text messages is not a condition of booking.
Cookies and analytics.
We use strictly necessary cookies to operate the website, and analytics and advertising cookies to understand how it is used and to measure marketing. These may include Google Analytics, Google Ads, Meta advertising tools and call-tracking software.
You can control cookies through your browser settings, and where a consent banner is shown you can decline non-essential cookies. Blocking cookies may affect how parts of the site work.
How we protect your information.
- Encryption in transit. The website is served over SSL, and information you submit is encrypted in transit.
- No card storage. Full card numbers are not retained on our systems after a transaction.
- Restricted access. Only authorised personnel who need booking records can access them.
- Ongoing maintenance. Systems are protected by access controls, authentication requirements and regular updates.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How long we keep it.
- Quotation enquiries that do not become bookings — 24 months
- Booking and trip records, including invoices — 7 years, to meet tax, insurance and legal requirements.
- Call recordings — [PERIOD]
- Website analytics — according to the settings of the analytics platform.
Your privacy rights.
You may ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we are not legally required to keep it, object to or restrict certain processing, and opt out of marketing at any time.
To exercise any of these rights, email info@expresscls.com. We will respond within the period required by applicable law.
New York and California residents
Residents of California have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, used and disclosed, the right to delete it, the right to correct it, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising those rights.
Email info@expresscls.com with "Privacy Request" in the subject line. We do not sell personal information; where our advertising tools may constitute "sharing" under California law, you may opt out by emailing us or using the cookie controls on this site.
Children's privacy.
Our Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13.
Where a minor travels with us — for example a school prom booking — the reservation is made and the details are supplied by a parent, guardian or other responsible adult.
If you are a parent or guardian and believe your child has provided us with personal information, contact us at info@expresscls.com and we will delete it.
Third-party links.
This website may link to other sites. We are not responsible for their privacy practices and encourage you to read their policies.
Changes to this policy.
We may update this Privacy Policy from time to time. The current version is always published on this page with the date it was last updated. Unless the law requires otherwise, we will note material changes on the site before they take effect.
Your consent.
By using this website, requesting a quotation or making a reservation, you consent to this Privacy Policy.
Contact us.
Questions about this Privacy Policy? We are happy to answer them.
Express CLS
[LEGAL ENTITY NAME]
[STREET ADDRESS], [TOWN], NY [ZIP]
Phone: (914) 205-7733
Email: info@expresscls.com