Terms of Service

What these terms mean.

Bookings and confirmation.

A quotation is an estimate based on the information you supply and is valid for [X] days. A quotation is not a reservation.

A reservation exists only once we have confirmed it in writing by email or text. Clients are responsible for providing accurate booking information — address, time, passenger count and flight details. If the details change after confirmation, the fare may change accordingly.

All reservations are subject to vehicle availability.

Pricing and what is included.

Quoted fares are all-inclusive of tolls, taxes and gratuity unless your confirmation states otherwise.

The following are not included and may be added:

• Additional stops not agreed in advance
• Waiting time beyond the included grace period (clause 6)
• Parking fees
• Airport access fees, where applicable
• Cleaning fees under clause 9

Payment terms.

A valid payment card is required to hold a reservation unless you hold an approved corporate account. Retail bookings are charged [on confirmation / on completion].

Corporate accounts are invoiced monthly with payment due within [X] days of the invoice date. We accept [payment methods]. Late payment on an account may result in service being suspended until the balance is settled.

Cancellation and no-show.

Cancellations must be made by telephone or email and take effect when we acknowledge them.

• Sedan and SUV — free cancellation up to [4] hours before the scheduled pickup. Later than that, [50]% of the fare is charged.
• Stretch limousine, Sprinter and minibus — free cancellation up to [7] days before the date. Later than that, [50]% of the fare is charged.
• Weddings and proms — free cancellation up to [30] days before the date. Deposits are non-refundable inside that window.
• No-show — where the Passenger does not appear at the pickup location and cannot be reached within [30] minutes of the scheduled time, or the end of the airport grace period, the full fare is charged.

Complimentary waiting periods.

Complimentary wait time is included as follows:

• Domestic airport arrivals — 60 minutes from actual touchdown
• International airport arrivals — 90 minutes from actual touchdown
• All other pickups — 15 minutes from the scheduled pickup time

Waiting beyond these periods is charged at $[XX] per hour, billed in [15]-minute increments.

Changes to a reservation.

Changes to the date, time, route, passenger count or vehicle are subject to availability and may change the fare. Please request changes as early as possible; changes requested within [4] hours of pickup may not be possible.

Passengers, luggage and safety.

The number of passengers and items of luggage must not exceed the stated capacity of the vehicle. For safety and insurance reasons, the chauffeur may refuse to carry passengers or luggage in excess of that capacity, and no refund is due where this occurs.

Seat belts must be worn where fitted. Passengers must follow the chauffeur's reasonable safety instructions at all times.

Smoking, alcohol and damage.

Smoking and vaping are prohibited in all vehicles. Alcohol may not be consumed by any passenger under the age of 21, and we operate a strict no-alcohol policy on school and prom bookings. Illegal substances and weapons are prohibited.

The chauffeur may end a trip without refund where a passenger's behaviour is unsafe, unlawful or abusive.

Damage caused by passengers is charged at the cost of repair. A cleaning fee of $[XX] applies where a vehicle requires cleaning beyond normal use, including sickness.

Matters beyond our control.

We plan every trip with time to spare and monitor flights and traffic, but we are not liable for delays caused by traffic, road closures, weather, accidents, mechanical failure, acts of government, or other circumstances beyond our reasonable control.

Vehicle substitution.

We reserve the right to substitute a vehicle of equal or higher class where the reserved vehicle becomes unavailable, and will notify you in advance wherever possible. No additional charge applies to an upgrade made at our discretion.

Child restraint requirements.

Child seats are supplied on request and must be requested at the time of booking. New York State law requires appropriate child restraints. It remains the responsibility of the parent or guardian to confirm that any seat is correctly fitted before travel.

Accessibility requirements.

We will make reasonable efforts to accommodate accessibility requirements. Please tell us your requirements when booking so the correct vehicle can be assigned — some requirements need advance notice.

Items left behind.

Items left in a vehicle are held for [30] days. Contact info@expresscls.com as soon as possible.

We will make reasonable efforts to return property and a delivery charge may apply. We are not liable for items left in a vehicle.

Insurance and limitation of liability.

Express CLS carries commercial automobile liability insurance as required by New York State.

To the fullest extent permitted by law, our total liability arising from any trip is limited to the amount paid for that trip. We are not liable for indirect, incidental or consequential losses, including missed flights, missed connections, missed events or lost business, however caused. Transportation is provided on an "as is" basis.

Affiliate operators.

Where demand requires it, we may fulfil a reservation through a licensed and insured affiliate operator. We will tell you where this applies, and service standards remain our responsibility.

Messaging and communication consent.

By submitting your phone number through our forms, or by opting in via SMS, you consent to receive text messages from Express CLS. These may include quotations, booking confirmations, chauffeur details, arrival notifications and service updates.

• Message frequency varies by booking
• Standard message and data rates may apply
• Reply STOP at any time to opt out
• Reply HELP for assistance

Misuse of our communication systems.

Where an account or number is flagged for abusive, fraudulent or unlawful use of our communication systems, we reserve the right to suspend service. You will be given two opportunities to resolve the issue before permanent suspension.

Your personal information.

Personal data you share with us is handled in accordance with our Privacy Policy .

Changes to these Terms.

We may update these Terms from time to time. The version in force is the one published on this page at the time your reservation is confirmed. Continued use of our services implies acceptance of the updated Terms.

New York law applies.

These Terms are governed by the laws of the State of New York. Any dispute is subject to the exclusive jurisdiction of the courts of Westchester County, New York.

Before commencing proceedings, both parties agree to attempt to resolve the matter in good faith by contacting info@expresscls.com.

Contact Express CLS.